It is not too often that I go to McDonald's. For many reasons, but today there was one specific reason for which I will restrain myself from visiting that restaurant for a WHILE!
So, the food is surprisingly OK today. My aunt came over to enjoy a nice fun lunch with me and the girls. We sit down in a nice quiet corner to enjoy our meal before we go to play in the play place.
A table away and man and a woman sat down at a table, they were there to "meet" with some employees, thus begins the problem that ruined our nice lunch.
No one deserves to be talked down to in the first place. But to have to endure that treatment publicly, is a whole other issue.
I am sure that working at McDonald's is hard, demanding, and thankless. And for those who run the day to day business at each location, specifically managers, it must be hectic.
The last thing anyone wants, is for someone to nit pick every little aspect of their job, but when their superior decides to do this in public, around customers, and talk so loud, that anyone who isn't hard of hearing can hear, it is humiliating I'm sure. For a superior to conduct business this way is completely unprofessional, and rude. Not only to the employees but to the PAYING customers too!
If you have to conduct business you should do it in a professional manner, and, more importantly, respectfully.
Not only was our lunch spoiled but I am sure that the employees felt horrible. With nothing to do other than sit and listen to the tongue lashing that they were receiving, I am sure it made for an awful day.
It is one thing when you get constructive criticism and use it to build upon your mistakes but, to be treated the way that these people were being treated does nothing more than make for poor morale, to try to pick yourself up from something like that, would be hard, especially for what is most likely minimum wage.
After all was said and done my aunt indeed confronted the woman who was talking so loud and disrespectful. Surprisingly, this wasn't just a manager but she the vice president of operations for that franchise of McDonald's.
I feel bad for her because, I am sure she does not realize at the end of the day, the people that she was talking to like that, probably felt horrible and embarrassed. Every one deserves respect when working in a professional atmosphere, whether you flip hamburgers or are VP of operations.
In the end it is all about conducting yourself professionally. That, my friends, is what makes you credible. That, is what makes you an effective manger, VP, CEO, or person in general.
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